Performance Off Road Custom Work Policy

Overview

1. Performance Off Road specializes in custom builds, modifications, and tailored products to meet your unique off-road needs. This policy outlines the terms and conditions related to all custom orders, fabrication, parts ordering, and authorization of work.

2. Custom Order Process

3. Consultation: Each custom order begins with a detailed consultation to discuss specifications, design, and pricing. A formal quote will be provided for approval.

4. Deposits and Payments: A non-refundable deposit (typically 50% of the total cost) is required to initiate the order, with the balance due at completion or prior to delivery. Custom orders must be paid in full before release.

5. Changes, Cancellations, and Refunds

6. Modifications: Changes requested after confirmation may incur additional fees and impact completion timelines. Any revisions will be quoted and communicated promptly.

7. Cancellations and Refunds: Due to the nature of custom work, all sales are final. Cancellations are not permitted once work begins, and deposits are non-refundable.

8. Completion Timeframes

9. Estimates and Updates: Estimated timelines are provided during consultation but may vary due to part availability, complexity, or unforeseen delays. We will notify you of any significant changes to the timeline.

10. Customer Responsibility

11. Accuracy and Approval: Customers are responsible for providing accurate specifications and approving designs. Performance Off Road is not liable for errors from incorrect or incomplete information provided by the customer.

12. Warranty and Liability

13. Coverage and Liability: Warranties on custom work will be specified during the consultation. Performance Off Road is not responsible for damage resulting from misuse, improper maintenance, or unauthorized modifications after completion.

14. Custom Fabrication

15. Overview: Custom fabrication is an intricate process involving measurements, cutting, dry fitting, and verification prior to final welding. Due to potential unforeseen adjustments, we ask for your patience as we ensure the job is done safely and correctly. We will communicate any changes or delays as they occur.

16. Specialty Welding: Custom welding demands precision. All welding will be performed or supervised by our expert team. This may cause delays if unforeseen fabrication needs arise, but your satisfaction and safety are our priority.

17. Timelines and Deadlines: While we strive to meet estimated completion dates, custom fabrication is often unpredictable. Please notify us of any strict deadlines in advance, so we can advise on our ability to meet them or recommend alternatives if necessary.

18. Parts Ordering

19. Overview: We source parts tailored to each vehicle’s specifications and performance needs. Due to the nature of special orders, some parts may experience shipping delays, and we will keep you updated as necessary.

20. Payment: Full payment is required prior to ordering any special parts. Any exceptions must be agreed upon in writing before order placement.

21. Returns and Errors: If you change your mind, we will work with the distributor on potential returns, though restocking or return fees will apply. If we make an error, we will coordinate and cover the cost of the correct part.

22. Authorization of Work and Vehicle Pickup

23. Overview: If you need to authorize someone else to modify the work order or pick up your vehicle, please provide written authorization in advance. Otherwise, contact us directly to authorize someone after work has commenced.

24. Authorized Individuals: To ensure vehicle security, any authorized individual must present a valid ID for identification.

25. Contact Us For any questions regarding this policy or to schedule a consultation, please reach out to Performance Off Road at (910) 487-5964.