FAQ

Performance Off Road is Fayetteville’s trusted shop for off-road upgrades, lift kits, and diesel performance. We sell parts, install customer-supplied parts, and provide full professional installation for trucks, Jeeps, SUVs, and UTVs. Our services include suspension work such as lift and leveling kits, shocks, struts, steering stabilizers, control arms, alignments, and custom setups. We handle diesel and engine performance with intakes, exhaust systems, street-legal tuners and programmers, turbo upgrades, fuel system components, brakes, axle and gear upgrades, transmission support, towing and hauling packages, and diesel engine repair. We provide complete wheel and tire services including sales, aggressive off-road packages, dismount, mount, balance, rotations, and TPMS support. Our shop also offers armor and recovery products like bumpers, skid plates, rock sliders, winches, hitches, and recovery gear, along with lighting and electrical upgrades including LED light bars and pods, switch panels, dual battery systems, onboard air, and compressors. Additional services include towing and trailer accessories, load control and leveling solutions, engine and fleet maintenance, drivetrain, differential, and axle service, replacement parts (factory and aftermarket), and a full range of accessories such as steps, bed covers, racks, liners, storage, and interior protection. For UTVs and ATVs, we provide lifts, wheels, tires, lighting, and bolt-on upgrades. Whether you’re looking for more clearance with a lift kit, more power from your diesel, or trail-ready protection, Performance Off Road has the parts, service, and expertise to build your vehicle the way you want it.

List of most services:

We install our parts , your parts, and we sell parts.

Lift kits

Suspension products and repair

Tire & wheel packages

Dismount, mount, balance and rotations

Alignments

Vehicle customizing accessories

Engine Performance

Programming and tunning

Diesel engine work

Vehicle maintenance

Fleet maintenance

Drive terrain, differential, and axles

Winch, recovery products and roadside

Lighting

Towing and trailer accessories

Load control and leveling

Air compressors

Armor and protection

Replacement parts factory and other

Yes. When you purchase parts from Performance Off Road, our team can install them for you in our shop. We handle lift kits, wheels and tires, bumpers, lighting, diesel performance upgrades, and most other bolt on accessories. Buying and installing through us ensures that the parts are fitted correctly, perform as intended, and are backed by our professional service.

In most cases, yes. Performance Off Road can install parts you bring to us as long as they are the correct fit for your vehicle and meet our shop’s quality and safety standards. Please note that we cannot guarantee or warranty parts that were not purchased directly from us, and installation may require additional labor if parts are incomplete or do not fit properly. If you are unsure about a part, contact us first so we can confirm compatibility before scheduling installation.

Performance Off Road is located in southwest Fayetteville NC. You'll find us at 594 S Reilly Road Suite 118, Fayetteville NC 28314. We’re easy to reach and just a short drive from downtown. Questions about directions or parking? Just let us know, we’re happy to help.

Yes, products may be returned if they meet our return policy requirements. Items must be unused, in original packaging, and returned within the allowed return window. Certain special-order or custom parts may not be eligible for return. If you’re not sure whether your product qualifies, call or visit us and we’ll be happy to go over the details with you before you make a purchase.

We accept Visa, Master Card, Union Pay, Square Pay, Paypal, Master Card, Klarna, UCB, Google Pay, Discover, Diners Club, Cirrus, Cash App, Apple Pay, American Express, After Pay, Affirm, Snap Finance, Gift Cards, Cash, Wire Transfer, Apple Cash, Tap to Phone, and Checks.

Yes, a non-refundable deposit, typically 50% of the total cost, is required to secure any custom order.

We process and ship orders promptly. Delivery times may vary based on product availability and shipping carriers. We'll keep you updated on any delays to ensure you know when to expect your order.

For information about international shipping options and rates, please contact us directly at (910) 487-5964. We're happy to assist you with your shipping needs.

Return and Refund Policy Return Period: We accept returns within 30 days of delivery. To be eligible for a return, items must be unused and in their original packaging. Restocking Fee & Merchant Fees: A restocking fee may apply, which is determined on a case-by-case basis depending on the product and distributor. Additionally, any non-refundable merchant processing fees incurred at the time of purchase will be deducted from the refund. Non-Returnable Items: Custom-made products, mounted wheels, and painted products. Items that have been installed, used, or modified. Any product not in its original condition or missing components. Return Process: To initiate a return, please contact our customer service team at team@performoffroad.com or 910-487-5964 to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted. Refunds: Refunds will be processed within 7-10 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method, minus applicable fees.

If we made an error with your order, we will coordinate and cover the costs to replace the incorrect part. Please contact us immediately to resolve any issues. Please contact our customer service team at team@performoffroad.com or 910-487-5964

Performance Off Road takes great care with every installation and upgrade, and our technicians follow professional standards to protect your vehicle. If damage is caused directly by our work, we will take responsibility and make it right. However, we cannot be held liable for issues related to pre-existing wear, manufacturer defects, parts supplied by outside vendors, or improper vehicle use after leaving the shop. Before any major build or installation, we review the scope of work with you so expectations are clear and your vehicle is protected.

Yes. Most products sold at Performance Off Road include the manufacturer’s warranty. In addition, all installation work performed by our shop is backed by our own workmanship warranty. This means that if an issue arises because of the way a part was installed, we will stand behind our work and take care of it. Warranty coverage for the parts themselves will follow the manufacturer’s terms and conditions. If you ever have a problem with a product or installation, bring it back to us and we will help determine the best solution.

Performance Off Road makes every effort to keep vehicles safe while they are on our property. Our shop and lot are monitored, and we take precautions to protect customer vehicles. However, we cannot control the actions of the public, and we are not responsible for theft, vandalism, or personal items left inside a vehicle. We recommend removing valuables before drop off. If damage or theft were ever to occur, we will assist you with documentation to provide to your insurance company.

Due to the nature of custom work, cancellations are not permitted once work has begun. All deposits are non-refundable.

Yes, you can request changes, but please note that additional fees may apply, and the completion timeline may be impacted. All changes should be communicated promptly for smooth processing.

We can accommodate work requests while you are away. Simply contact us to provide authorization for any changes and specify who may pick up the vehicle on your behalf.

Yes, but we require written authorization if someone else will be modifying the work order or picking up the vehicle for you. The authorized individual must show valid ID at pickup.

Performance Off Road requires customer authorization before beginning any work. Estimates and recommendations are reviewed with you, and we will only proceed once you approve the parts and labor. For vehicle pick up, all balances must be paid in full before release. Vehicles should be picked up promptly after the work is complete. We are not responsible for loss, theft, or damage to vehicles left on the lot beyond a reasonable period. Storage fees may apply if a vehicle is not picked up within the agreed timeframe.

To schedule a tow or recovery service, please contact us at (910) 487-5964. We recommend calling in advance for off-road recovery services, as certain conditions may affect accessibility.

We provide off-road winchouts, recovery, off-road vehicle towing, shop customer tows, long-distance tows, and emergency roadside assistance.

Our full Privacy Policy and Terms and Conditions are available on our website at any time. You can find them linked at the bottom of every page in the footer menu. These documents explain how we handle customer information, outline our service policies, and provide details on returns, warranties, and liability. If you would like a printed copy, just let us know and we will provide one at the shop.

We respect your privacy and safeguard your personal information. Customer details such as names, addresses, phone numbers, and payment information are used only to process orders, schedule services, and provide updates about your vehicle or purchase. We do not sell or share customer data with outside parties. Payment transactions are processed through secure systems, and any information we keep on file is stored safely for business purposes only. If you ever have questions about how your information is used, you are welcome to review our full Privacy Policy.

You can reach Performance Off Road by phone, email, or by visiting our shop in person.

• Phone: (910) 487-5964

• Email: team@performoffroad.com

• Shop Address: 594 S Reilly Road Suite 118, Fayetteville NC 28314

We’re open during regular business hours, and you can also send us a message through the contact form on our website. For the fastest response, give us a call or stop by the shop.