We offer custom builds, off-road modifications, specialty welding, and installation services, along with a selection of high-quality parts tailored to off-road performance. We also have a towing service focused on off-road winchouts, recovery, and vehicle transport.

We are based in Fayetteville, NC. For any inquiries, feel free to call us at (910) 487-5964.

Yes, every custom order begins with a detailed consultation to discuss specifications, design, and pricing. This ensures your vision aligns with our expertise before work begins.

"Performance Off Road specializes in custom builds, modifications, specialty welding, and off-road recovery and towing. We also offer a range of parts and accessories tailored to off-road performance.

Custom work timelines depend on the project’s complexity, parts availability, and current workload. Estimated completion times are provided during consultation, and we keep you updated on any changes.

All sales are final and non-refundable. However, store credit (minus a restocking fee) may be issued for eligible items returned in original, unused condition. Custom orders, clearance items, and installed or used parts are not eligible for return.

Yes, we offer professional installation services, which are conducted at the customer’s risk. We recommend professional installation for all products to ensure safety and performance.

To schedule a tow or off-road recovery, please contact us directly at (910) 487-5964. If we are currently unavailable, leave your details, and we will reach out as soon as possible to assist. We appreciate your patience!

Yes, a non-refundable deposit, typically 50% of the total cost, is required to secure any custom order.

We accept Visa, Master Card, Union Pay, Square Pay, Paypal, Master Card, Klarna, UCB, Google Pay, Discover, Diners Club, Cirrus, Cash App, Apple Pay, American Express, After Pay, Affirm, Snap Finance, Gift Cards, Cash, Wire Transfer, Apple Cash, Tap to Phone, and Checks.

We process and ship orders promptly, but delivery times may vary based on product availability and shipping carriers. We will keep you updated on any delays.

Please contact us directly at (910) 487-5964 for information regarding international shipping options and rates.

Return and Refund Policy Return Period: We accept returns within 30 days of delivery. To be eligible for a return, items must be unused and in their original packaging. Restocking Fee & Merchant Fees: A restocking fee may apply, which is determined on a case-by-case basis depending on the product and distributor. Additionally, any non-refundable merchant processing fees incurred at the time of purchase will be deducted from the refund. Non-Returnable Items: Custom-made products, mounted wheels, and painted products. Items that have been installed, used, or modified. Any product not in its original condition or missing components. Return Process: To initiate a return, please contact our customer service team at team@performoffroad.com or 910-487-5964 to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted. Refunds: Refunds will be processed within 7-10 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method, minus applicable fees.

If we made an error with your order, we will coordinate and cover the costs to replace the incorrect part. Please contact us immediately to resolve any issues. Please contact our customer service team at team@performoffroad.com or 910-487-5964

Can you work on custom fabrication or specialty welding for my vehicle? A: Absolutely! We offer custom fabrication and specialty welding services designed to support your unique off-road needs. Please note that these services may involve extended timelines due to the precision and complexity required. We will communicate any changes or delays as they arise.

Yes, we provide professional installation services. We can install customer provided parts, and we sell parts in store and online that we can install. However, installation is conducted at the customer's risk, and Performance Off Road is not liable for any damage during or after installation.

We are not liable for indirect, incidental, or consequential damages arising from using yours or our products or our services. Our liability is limited to the product’s purchase price. By signing our repair authorization policy, you release us from liability for damages to your vehicle while it is in our possession.

Many products we sell are covered under the manufacturer’s warranty. Unless explicitly stated, we do not offer additional warranties. Please review the product documentation for warranty specifics.

Warranty Policy Limited Warranty: We offer a limited warranty on our products against defects in material and workmanship under normal use. Warranty periods vary by product category: Warranty Exclusions: This warranty does not cover damages resulting from improper installation, misuse, neglect, or unauthorized modifications. Warranty Claims: To initiate a warranty claim, please contact our customer service team at team@performoffroad.com or 910-487-5964 with proof of purchase and a description of the issue.

Due to the nature of custom work, cancellations are not permitted once work has begun. All deposits are non-refundable.

Yes, you can request changes, but please note that additional fees may apply, and the completion timeline may be impacted. All changes should be communicated promptly for smooth processing.

We can accommodate work requests while you are away. Simply contact us to provide authorization for any changes and specify who may pick up the vehicle on your behalf.

Yes, but we require written authorization if someone else will be modifying the work order or picking up the vehicle for you. The authorized individual must show valid ID at pickup.

Vehicle Pick-Up & Authorization Terms By scheduling vehicle pick-up or drop-off with Performance Off Road, you authorize us to service, transport, or store your vehicle as required. You must provide valid ID and proof of ownership. Any third-party pick-up must be pre-authorized in writing. Performance Off Road is not responsible for personal items left in the vehicle. Unclaimed vehicles after 7 days may incur storage fees.

To schedule a tow or recovery service, please contact us at (910) 487-5964. We recommend calling in advance for off-road recovery services, as certain conditions may affect accessibility.

We provide off-road winchouts, recovery, off-road vehicle towing, shop customer tows, long-distance tows, and emergency roadside assistance.

Our Privacy Policy and Terms and Conditions are available on our website. For any questions, please feel free to contact us.

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your personal information. By using our services, you consent to these practices.

For any further questions or assistance, please reach out to us at: Performance Off Road 📍 594 S Reilly Rd, Suite 118, Fayetteville, NC 28314 📞 910-487-5964 📧 team@performoffroad.com