Question 1

What services does Performance Off Road provide?

Accepted Answer

Performance Off Road is Fayetteville’s trusted off-road and diesel performance shop for off-road upgrades, lift kits, and diesel performance. We sell parts, install customer supplied parts, and provide full professional installation for trucks, Jeeps, SUVs, and UTVs. Our services include suspension work such as lift and leveling kits, shocks, struts, steering stabilizers, control arms, alignments, and custom setups. We handle diesel and engine performance with intakes, exhaust systems, street-legal tuners and programmers, turbo upgrades, fuel system components, brakes, axle and gear upgrades, transmission support, towing and hauling packages, and diesel engine repair. We provide complete wheel and tire services including sales, aggressive off road packages, dismount, mount, balance, rotations, and TPMS support. Our shop also offers armor and recovery products like bumpers, skid plates, rock sliders, winches, hitches, and recovery gear, along with lighting and electrical upgrades including LED light bars and pods, switch panels, dual battery systems, onboard air, and compressors. Additional services include towing and trailer accessories, load control and leveling solutions, engine repair, preventive maintenance, and fleet service, drivetrain, differential, and axle service, replacement parts (factory and aftermarket), and a full range of accessories such as steps, bed covers, racks, liners, storage, and interior protection. For UTVs and ATVs, we provide lifts, wheels, tires, lighting, and bolt on upgrades. Whether you’re looking for more clearance with a lift kit, more power from your diesel, or trail ready protection, Performance Off Road has the parts, service, and expertise to build your vehicle the way you want it.Installation & CustomizationWe install our parts and customer-supplied partsVehicle customizing accessoriesReplacement parts (factory and aftermarket)Suspension & ChassisLift kitsSuspension products and repairAlignmentsLoad control and levelingDrivetrain, differentials, and axlesWheels & TiresTire and wheel packagesDismount, mount, balance, and rotationsTPMS supportPerformance & DieselEngine performanceProgramming and tuningDiesel engine workVehicle maintenanceFleet maintenanceOff-Road EquipmentWinches and recovery productsArmor and protectionLightingAir compressorsTowing and trailer accessories

Performance Fleet Service
• Mobile heavy duty diesel diagnostics and repair
 • On site fleet maintenance and commercial vehicle service
 • Hydraulic hose fabrication and replacement
 • Preventive maintenance and inspections
 • Electrical, brake, fuel, cooling, and hydraulic system repair
 • Service for commercial trucks, fleet vehicles, and equipment
 • Mobile service in Fayetteville and surrounding areas

Question 2

What vehicles do you work on?

Accepted Answer

We work on most trucks, Jeeps, SUVs, UTVs, and off-road vehicles. Common builds include Jeep Wrangler and Gladiator, Ford F-150 and Super Duty, Chevy Silverado, GMC Sierra, Dodge Ram, Toyota Tacoma and Tundra, Ford Bronco, 4Runner, and UTVs such as Can-Am and Polaris. If you have questions about your specific vehicle, contact our Fayetteville shop for confirmation.

Question 3

Do you offer lift kits and suspension upgrades?

Accepted Answer

Yes. Lift kits and suspension upgrades are one of our core services. Performance Off Road installs lift and leveling kits, shocks, struts, control arms, steering stabilizers, and custom suspension setups. We focus on proper geometry, alignment, ride quality, and long-term reliability, not just height.

Question 4

Do you sell and install wheels and tires?

Accepted Answer

We provide complete wheel and tire services including sales, aggressive off-road packages, dismounting, mounting, balancing, rotations, and TPMS support. Our Fayetteville shop helps customers choose the correct wheel offset and tire size to match their suspension setup and intended use.

Question 5

Do you offer diesel performance and engine upgrades?

Accepted Answer

Yes. Performance Off Road provides diesel and engine performance services including intakes, exhaust systems, street-legal tuners and programmers, turbo upgrades, fuel system components, brakes, axle and gear upgrades, transmission support, towing and hauling packages, and diesel engine repair. We work with both performance-focused and work-truck applications.

Question 6

Do you perform alignments after installing lift kits?

Accepted Answer

Yes. Proper alignment is critical after suspension work. Performance Off Road performs alignments in-house to ensure correct steering, tire wear, and drivability after lift kits, suspension upgrades, and steering modifications.

Question 7

Do you offer lighting, armor, and recovery equipment?

Accepted Answer

We install lighting and electrical upgrades such as LED light bars and pods, switch panels, dual battery systems, onboard air, and compressors. We also provide armor and recovery products including bumpers, skid plates, rock sliders, winches, hitches, and recovery gear for trail protection and self-recovery.

Question 8

Can you help build my vehicle for off-road use?

Accepted Answer

Absolutely. Performance Off Road specializes in custom off-road builds tailored to how you actually use your vehicle. Whether you need more ground clearance, better towing capability, increased power, trail protection, or a full off-road setup, our Fayetteville team works with you to build it correctly from the start.

Question 9

Where is Performance Off Road located?

Accepted Answer

Performance Off Road is located at 594 S Reilly Rd, Suite 118, Fayetteville, NC 28314. We serve Fayetteville and surrounding areas with in-house installation, diagnostics, and custom off-road services.

Question 10

How do I get a quote or schedule an install?

Accepted Answer

To request a quote, contact Performance Off Road through our website or call 910 487 5964 with your vehicle’s year, make, model, engine, and the work you want performed. To request an installation appointment, use the Book Install link on our website or call the shop. Appointment availability and final pricing depend on vehicle information, parts availability, and the required labor.

Question 11

Do you install parts purchased somewhere else?

Accepted Answer

Yes, we install many customer supplied parts. All parts must be inspected before installation to confirm condition, compatibility, completeness, and safe fitment. We may decline parts that are damaged, incomplete, unsafe, incorrect for the vehicle, or unsuitable for professional installation. Labor and workmanship coverage does not include defects in customer supplied parts.

Question 12

What is Performance Fleet Service?

Accepted Answer

Performance Fleet Service is the commercial vehicle and equipment service division of Performance Off Road. We provide fleet maintenance, heavy duty diesel diagnostics and repair, preventive maintenance, electrical and mechanical repair, and hydraulic hose service in Fayetteville and surrounding areas.

Question 13

Do you provide mobile heavy duty diesel service?

Accepted Answer

Yes. Performance Fleet Service provides mobile heavy duty diesel diagnostics, repair, and maintenance for qualifying commercial trucks, fleet vehicles, and equipment. Service availability depends on the vehicle, location, required repair, and technician schedule. Call 910 487 5964 with the vehicle or equipment information and location.

Question 14

Do you make or replace hydraulic hoses?

Accepted Answer

Yes. Performance Fleet Service provides hydraulic hose fabrication and replacement for qualifying trucks and equipment. Contact us with the hose size, fitting information, equipment type, location, and nature of the failure so we can confirm availability.

Question 15

What areas does your mobile service cover?

Accepted Answer

Performance Fleet Service is based in Fayetteville, North Carolina, and serves Fayetteville and surrounding areas. Travel charges and availability may depend on the service location. Call 910 487 5964 to confirm coverage.

Question 16

What are your business hours?

Accepted Answer

Performance Off Road is open Monday through Friday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 1:00 PM. We are closed Sunday. Holiday hours and mobile service availability may differ, so please call ahead when necessary.

Question 17

Can you help me choose the right lift kit, wheels, or tire size?

Accepted Answer

Absolutely. We can help you with fitment, offset, tire size, and suspension options so you get the right setup for how you drive. Tell us your vehicle, your goals, and your budget, and we'll point you in the right direction.

Question 18

Do I need an appointment for installs or alignments?

Accepted Answer

We recommend scheduling an appointment for installations and alignments so we can confirm your vehicle information, parts, and shop availability. You can request an appointment using the Book Install option on our website or call us at 910 487 5964. Walk ins may be accepted when time allows, but service without an appointment is not guaranteed.

Question 19

What payment methods do you accept?

Accepted Answer

We accept cash, checks, major credit and debit cards, Apple Pay, Google Pay, Cash App, PayPal, wire transfers, and Performance Off Road gift cards. Available financing options may include Affirm, Klarna, Afterpay, PayPal Pay Later, and Snap Finance. Financing requires approval from the provider, and available options may vary by purchase and checkout method. Contact us if you need help selecting a payment option.

Question 20

Are deposits required for custom orders?

Accepted Answer

Custom orders and specially ordered parts generally require a deposit, commonly 50 percent of the estimated total. The exact deposit and cancellation terms will appear on your estimate or invoice before payment. Special order deposits may be nonrefundable once parts have been ordered or work has begun.

Question 21

Do you offer financing or pay-over-time options?

Accepted Answer

Yes. Performance Off Road offers several financing and pay over time options, including Affirm, Klarna, Afterpay, PayPal Pay Later, and Snap Finance. Available options may depend on the purchase, checkout method, and provider approval. Financing terms, payment amounts, and eligibility are determined by each provider. Contact our team if you need help choosing the best option for your purchase.

Question 22

How long will it take to receive my order?

Accepted Answer

We process and ship orders promptly. Delivery times may vary based on product availability and shipping carriers. We'll keep you updated on any delays so you know when to expect your order.

Question 23

Can you ship your products outside the U.S.?

Accepted Answer

You can order from anywhere in the U.S., and we offer nationwide shipping on eligible products. International shipping is not a standard option right now, but you can contact us about special requests.

Question 24

Do you offer local pickup for online orders?

Accepted Answer

Yes. If your order is available for pickup, we'll let you know when it's ready and where to come in Fayetteville. This is a convenient option if you want your parts faster or prefer to pick them up yourself.

Question 25

Can I return my purchase if I change my mind?

Accepted Answer

Return and Refund Policy Return Period: We accept returns within 30 days of delivery. To be eligible for a return, items must be unused and in their original packaging.  Restocking Fee & Merchant Fees: A restocking fee may apply, which is determined on a case-by-case basis depending on the product and distributor. Additionally, any non-refundable merchant processing fees incurred at the time of purchase will be deducted from the refund.  Non-Returnable Items:  Custom-made products, mounted wheels, and painted products. Items that have been installed, used, or modified. Any product not in its original condition or missing components. Return Process: To initiate a return, please contact our customer service team at team@performoffroad.com or 910-487-5964 to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted.  Refunds: Refunds will be processed within 7-10 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method, minus applicable fees.

Question 26

What should I do if I received the wrong part?

Accepted Answer

If we made an error with your order, we will coordinate and cover the costs to replace the incorrect part. Please contact us immediately to resolve any issues. Please contact our customer service team at team@performoffroad.com or 910-487-5964

Question 27

Is Performance Off Road liable for any damages to my vehicle?

Accepted Answer

Performance Off Road takes great care with every installation and upgrade, and our technicians follow professional standards to protect your vehicle. If damage is caused directly by our work, we will take responsibility and make it right. However, we cannot be held liable for issues related to pre-existing wear, manufacturer defects, parts supplied by outside vendors, or improper vehicle use after leaving the shop. Before any major build or installation, we review the scope of work with you so expectations are clear and your vehicle is protected.

Question 28

Do your products come with a warranty, and labor?

Accepted Answer

Most products purchased through Performance Off Road include the applicable manufacturer warranty. Installation work performed by our shop includes workmanship coverage according to the terms shown on the customer’s estimate or invoice. Manufacturer warranties do not normally cover labor, misuse, wear, outside damage, or modifications unless specifically stated. Customer supplied parts remain subject to the seller or manufacturer’s warranty. Contact us with your invoice before returning a vehicle or product for warranty evaluation.

Question 29

What happens if my vehicle is damaged or broken into while in your care?

Accepted Answer

Performance Off Road makes every effort to keep vehicles safe while they are on our property. Our shop and lot are monitored, and we take precautions to protect customer vehicles. However, we cannot control the actions of the public, and we are not responsible for theft, vandalism, or personal items left inside a vehicle. We recommend removing valuables before drop off. If damage or theft were ever to occur, we will assist you with documentation to provide to your insurance company.

Question 30

Can I cancel my custom order?

Accepted Answer

Due to the nature of custom work, cancellations are not permitted once work has begun. All deposits are non-refundable.

Question 31

Can I make changes to my custom order after work has started?

Accepted Answer

Yes, you can request changes, but please note that additional fees may apply, and the completion timeline may be impacted. All changes should be communicated promptly for smooth processing.

Question 32

Can I order parts online and have them installed at your shop?

Accepted Answer

Yes. You can purchase parts through our website and schedule professional installation at our Fayetteville shop. Installation labor is priced separately unless specifically included. We recommend confirming vehicle fitment and installation requirements with our team before ordering. Use the Book Install option online or call 910 487 5964.

Question 33

Can you work on my vehicle while I'm deployed or out of town?

Accepted Answer

Yes, we can work on your vehicle while you're deployed or out of town. Just contact us to provide authorization for any changes and specify who may pick up the vehicle on your behalf.

Question 34

Can someone else pick up my vehicle on my behalf?

Accepted Answer

Yes, but we require written authorization if someone else will be modifying the work order or picking up the vehicle for you. The authorized individual must show valid ID at pickup.

Question 35

What is the vehicle pick up and authorization policy?

Accepted Answer

Performance Off Road requires customer authorization before beginning any work. Estimates and recommendations are reviewed with you, and we will only proceed once you approve the parts and labor. For vehicle pick up, all balances must be paid in full before release. Vehicles should be picked up promptly after the work is complete. We are not responsible for loss, theft, or damage to vehicles left on the lot beyond a reasonable period. Storage fees may apply if a vehicle is not picked up within the agreed timeframe.

Question 36

How do I schedule a tow or recovery service?

Accepted Answer

To schedule a tow or recovery service, please contact us at (910) 487-5964. We recommend calling in advance for off-road recovery services, as certain conditions may affect accessibility.

Question 37

What towing services do you offer?

Accepted Answer

We provide off-road winchouts, recovery, off-road vehicle towing, shop customer tows, long-distance tows, and emergency roadside assistance.

Question 38

Where can I find your full Privacy Policy and Terms and Conditions?

Accepted Answer

Our full Privacy Policy and Terms and Conditions are available on our website at any time. You can find them linked at the bottom of every page in the footer menu. These documents explain how we handle customer information, outline our service policies, and provide details on returns, warranties, and liability. If you would like a printed copy, just let us know and we will provide one at the shop.

Question 39

How does Performance Off Road protect my personal information?

Accepted Answer

We respect your privacy and safeguard your personal information. Customer details such as names, addresses, phone numbers, and payment information are used only to process orders, schedule services, and provide updates about your vehicle or purchase. We do not sell or share customer data with outside parties. Payment transactions are processed through secure systems, and any information we keep on file is stored safely for business purposes only. If you have questions about how your information is used, you can review our full Privacy Policy.

Question 40

How can I contact Performance Off Road?

Accepted Answer

You can contact Performance Off Road by phone at (910) 487-5964, by email at team@performoffroad.com, or by visiting our shop at 594 S Reilly Road Suite 118, Fayetteville NC 28314. We're open during regular business hours. For the quickest response, give us a call or stop by the shop. You can also send us a message through the contact form on our website.

Wrenched With Pride, Driven With Passion, Our Work Takes You Further!

FAQ

FAQ

Performance Off Road - Frequently Asked